Exchange, Return, and Golden Guarantee Policy

We are committed to providing products that reflect the highest quality standards we cherish.

The Golden Guarantee covers your order within 48 hours of receipt. If the product doesn't suit you, you can return it immediately.

Terms and Conditions:

In the event of...

• Receiving a damaged or defective product.

• Receiving a product different from the one ordered.

• Missing or incomplete items in the order.

• Offers containing more than one fragrance are not eligible for partial returns.

• In case of a manufacturing defect, the product will be replaced immediately free of charge by contacting customer service.

We are always here to ensure you have an exceptional shopping experience that meets your expectations. Don't hesitate to contact us with any questions or for further assistance.

General Return Conditions:

• The original perfume packaging must be included. Returns in the packaging only are not accepted.

• Refunds will be processed within 3-14 business days.

• Shipping is a paid service. If you return an order after receiving it, the shipping fee will be deducted from your refund.

Golden Guarantee - Your trust is our primary motivation.

Because we believe in the quality of our products, and to ensure a worry-free shopping experience, we offer the "Golden Guarantee," which allows you to return the product if it doesn't suit you, according to the following conditions:

1. Guarantee Period and Validity:
The customer has the right to request a return if the product doesn't suit them within a maximum of 48 hours from the date of receiving the order.

The product must be in its original condition and must not have been misused.

2. Covered Return and Exchange Cases:

We take full responsibility in the following cases:

Receiving a damaged or defective product.

Receiving a product different from what was ordered.

Any missing or incomplete products in the received order.

In the event of a manufacturing defect, the product will be replaced immediately at no additional cost to the customer, in coordination with customer service.

3. Offers and Bundles Policy:

Bundle Offers (Bundles): Offers containing more than one product are treated as a single unit; therefore, partial returns of a single product within the offer are not accepted. The entire bundle must be returned.

4. Deductible Fees:
Shipping is a paid service. If an order is returned after receipt, the shipping fee will be deducted from the refund amount.

Warranty Request Process:
You can activate the Golden Warranty by contacting our customer service team within the specified period through our official channels:
WhatsApp +20 104 000 2990
Instagram DM
We are always at your service to ensure you have an exceptional shopping experience that meets your expectations. Please feel free to contact us with any questions or for further support.

If you have any other inquiries, we are happy to assist you.